EXTRA PROTECTION PLAN
We check all our orders diligently before packing to ensure all products are in their best condition and correct according to the order.
We protect all products with bubble wrap before shipping.
However, we cannot guarantee 100% that your items won't be experiencing any kind of damage / dent that happen during the delivery process as it is beyond our control.
If you feel like it's not sufficient, you may purchase our [Extra Protection Plan] to insure your products during checkout.
POSTAGE FEES & CHARGES
|WEST MALAYSIA <4kg + EXTRA PROTECTION||RM 13.00|
|EAST MALAYSIA <4kg + EXTRA PROTECTION||RM 24.00|
|WEST MALAYSIA <5kg + EXTRA PROTECTION||RM 40.00|
|EAST MALAYSIA <5kg + EXTRA PROTECTION||RM 82.00|
All orders with this plan will be double wrapped with extra bubble wrap or box depending on the sizes and necessity. This might minimize the risk of broken items.
Only the orders purchased with our Extra Protection Plan are eligible for a full refund / replacement on items damaged during delivery by courier service (with the proof suggested i.e. pictures of the parcel within 14 business days).
RETURN & REFUND
We provide refunds for items that experience some sort of defect, for example:
- Broken during shipment (granted Extra Protection Plan is being purchased for the particular item)
- Different product to what is purchased, that is, we have shipped the wrong item to you (we do not accept the reason that the product is of a different packaging to what has been purchased before or seen elsewhere)
The best way to contact us is to fill out the Request to Return Form below and submit to us. We may require supporting evidence to be send to us, such as photo of the item as received.
We may or may not require the item to be mailed back to us. If we require the item to be mailed back to us, your refund will be processed once we have received the item in its unopened condition in its original packaging.
Your refund will be in the same form as your original payment method.
To ensure the quality of our products, we do not offer refunds for reasons other than defects (eg. change of mind or allergic reactions) once the order is shipped out. Please choose carefully.
Clearance items cannot be refunded.
Shipping costs are non-refundable.